Get Your Time & Focus Back with a Virtual Assistant
Helping small business owners with administrative operations and team coordination tasks so that they can focus on their area of expertise.
About Me
I help small business owners communicate with their customers effectively and ensure that their backend logistics run smoothly.
Over 30 years of customer success, communications and event coordination
I built a customer service background over 20 years in the high volume restaurant/hospitality industry. I climbed the ladder from busboy to fine dining food server and banquet bartender working various establishments and venues.
This means I bring to you a robust customer-service skillset and the experience of working with a wide variety of people and personalities.
Partnering with me gives you the peace of mind that your customers and clients will receive high-quality, fast and effective service, while you focus on the actions that bring in revenue and give you energy.
Early in my customer service career, I stopped for a 5 ½ year stint in the United States Air Force where I got to handle scheduling of airspace reservation time-slots for multiple fighter jet squadrons. I also got experience coordinating the accurate transmission of critical, time-sensitive information during training and real-life military operations to USAF officers and other personnel.
So, I think it’s safe to say that high-pressure situations don’t frazzle me the way it might for others. Did you not realize you double-booked two high paying gigs on the same weekend, or the same day even, until the day before? Don’t worry, I got you. I can hop on the phone and get to work on rescheduling, while you focus on getting everything ready to make one of those gigs go off without a hitch. Even better, I can watch your schedule, see it ahead of time and re-arrange it for you without you having to touch anything.
The last 10 years I’ve spent in the tech industry working as a technical support account specialist for Comcast. Half of that time I honed my multi-tasking and root-cause troubleshooting skills, helping field-technicians fix cable equipment and/or customer account billing problems remotely.
The other half of the time, I worked in routing, where I dispatched cable field-technicians to their various customer appointments throughout the day. At the same time, I was working through customer speciality work orders and sending them off to the proper departments to be worked on.
For you, that means you are partnering with someone who is very comfortable with tech. I know a ton of different computer applications and software and if I don’t know it, I’m a quick learner.
I can do the troubleshooting and you can focus on bringing in the money.
The Services I Provide
Organizing & Administration
Inbox & Schedule Management
Communication & Support
Customer Success & Team Coordination
Research & Detail Work
Data Entry & Analysis; Business & Content Research
Work Experience
Managed and coordinated 20-30 field technician routes and dispatched work order assignments daily within a designated 50-mile residential radius; using phone and chat software with an average 102% technician on-time-arrival score for customer appointments.
Administrated 40-60 specialty and customer installation work-orders using field technician management software while also coordinating with 2-3 field technician supervisors for on-the-fly requests and status reports on a daily basis.
Optimized Commercial field technician routing by sorting, pre-assigning and balancing 5-10 advanced and specialty work-orders on a daily basis.
Managed an average of 20-60 customer accounts on a daily basis troubleshooting account billing problems. Maintaining an average of over 70% of the customers having their problem solved within just one call.
Coordinated 20-60 daily, incoming calls from field-technicians requesting assistance troubleshooting cable equipment and customer account problems in the west division consisting of 8 states with a Comcast footprint.
Simultaneously, managing an average of 20-30 customer account trouble tickets via text messaging software system
- Accurately identified, tracked and accounted for all military and civilian aircraft flying over designated, 300 mile airspace while deployed in Afghanistan during wartime.
- Administrated flight scheduling time slots for radar surveillance officers to monitor airspace safety for fighter jet-training missions.
- Became the communication bridge between United States and South Korean Air Force for live fighter jet training operations by maintaining consistent, diplomatic communication with South Korean Air Force mid-level management.
- Resolved on-the-fly scheduling conflicts between fighter-jet crews to ensure effective and efficient use of training air space multiple times per day.
- Spearheaded a project to realign and update process and procedures with United States Army scheduling office to streamline communications during joint base training exercises.
- Assisted in the training of 30-45, future, junior and mid-level management in the radar surveillance career field by helping to simulate real-world scenarios in steadily increasing complex training missions using computer radar simulation and radio communications equipment.
- Spearheaded a project to revamp and streamline the office training curriculum for newly enlisted military personnel, assigned to operate radar and radio computer simulation equipment and scenarios.
- Achieved job trainer certification within the first year of arriving on base and beginning my office administration duties.
Click “Let’s Chat”, so we can work together to give you back your time and help ensure your customers know the value you bring them!